— Vincent A. Gaudiani, MD – Published on CTSNet.org News & Views IMO, November 11, 2004
Customer satisfaction is the epicenter of most businesses, and in medicine the patient has a dual role as the object of quality assurance and an important contributor to the QA process. Comprehensive Quality Assurance in cardiac surgery makes ongoing assessments of the health care environment, and it uses a simple recursive loop to make changes and assess progress.